Account & Registration
You can register using your Google account, Facebook account, or email address. The process takes under 3 minutes. Once registered, your first card is automatically created and ready to customise.
On the login screen, tap "Forgot Password" and enter your registered email. A reset link will be sent to you. If you still can't log in, please contact support@vibespp.com.
Yes. Each Vibespp account can hold multiple cards. Each card independently manages its own profile, shop, and identity — ideal if you run multiple brands, businesses, or roles.
Go to the App's Settings page and tap the icon in the top-right corner to find the account deletion option. Please note that all data will be permanently removed and cannot be recovered once deleted.
Yes. Every Vibespp account can operate as both a buyer and a seller simultaneously. You can browse and purchase from other sellers' card pages, while at the same time listing your own products and accepting orders — no separate accounts needed.
Card Management
After registering, the app guides you through filling in your name, job title, contact details, and social links. Hit publish and your card is live and ready to share instantly.
Vibespp supports multiple sharing methods: tap with an NFC physical card, scan your personal QR code, or send your unique link. We recommend the recipient download the Vibespp App for the best experience.
Yes, you can update your card at any time. Changes take effect immediately — all previously shared links will automatically show the latest version.
Yes. Every card has a unique web link that anyone can open in a browser — no app or login required. That said, we recommend they download Vibespp to save your contact and interact fully.
Each Vibespp card has three layers: the Card Layer — your basic contact info, name, title, and company; the Introduction Layer — a richer profile page covering your background, services, and portfolio; and the Tag Navigation Layer — a customisable tab system linking to your shop, product listings, posts, or any other content you want to showcase. Together, they turn a single card into a complete professional presence.
Store & Trading
Go to the Store section in the App, add a product with its name, description, price, and photos, then set it to public. It will appear on your card page instantly. Important: You must set up your payment method in Settings before listing — otherwise buyers cannot complete checkout.
Yes. Sellers can set a wholesale price and enable resale on a product. Resellers can add their own markup and sell at their chosen retail price. The original seller handles fulfilment and delivery. Sellers can turn off resale permissions at any time. See our Product Listing Terms for full details.
Buyers browse your card page, select a product, choose options and quantity, pick a payment method, and confirm. The seller receives a notification and confirms the order to begin fulfilment.
Both buyers and sellers can track orders in the App: Pending → Confirmed → Processing → Shipped → Completed. Both parties receive notifications at each status change.
Submit a refund request from your order page. The process follows our Transaction Terms. If a dispute cannot be resolved between both parties, contact support@vibespp.com for assistance.
Yes. When listing a product, you can set a stock quantity. Once the stock reaches zero, the product will automatically show as sold out and buyers will not be able to place further orders. You can update stock levels at any time from the Store management page.
Yes, sellers can cancel an order before it has been shipped, provided a valid reason is given. Once an order is marked as Shipped, cancellation is no longer available and the buyer must initiate a refund request instead. All cancellations are logged and visible to both parties.
CRM & Contacts
When you view someone's card page, tap "Add to Card Holder" to save them to your contacts. You can add tags and group them for easy follow-up. You can also use the AI card scanner to auto-create contacts from physical business cards.
Marking a contact as a Client moves them into your CRM tracking view, where you can log follow-up records, related orders, and interaction history. You can also assign a credit limit to the client — once they reach it, the system will prompt or restrict further purchases, helping you manage B2B credit arrangements.
In an enterprise account, all contacts marked as Clients belong to the enterprise — not the individual employee. When staff leave, client records stay with the company and can be reassigned by the Owner or Admin.
The Owner or Admin can invite members in Team Management, set their role (Admin / Staff), and assign specific clients to different members for follow-up. All actions are logged and traceable.
Yes. On a contact's CRM profile, you can add follow-up notes and set a reminder date. When the date arrives, you will receive a notification prompting you to take action. This helps ensure no client or lead falls through the cracks, especially when managing a large contact list.
The credit limit is a B2B deferred payment tool. As a seller, you can assign a maximum outstanding balance to a specific client. As their unpaid orders accumulate toward that limit, the system will alert you — and optionally restrict the client from placing further orders until outstanding amounts are settled. This is designed for wholesale and trade relationships where payment terms are agreed in advance.
Payments
Vibespp supports two payment modes: Online Payment (Stripe) — credit card, live and secure, order status updated automatically; Manual Payment — FPS, Alipay, PayMe, or bank transfer. For manual payments, the buyer uploads a payment receipt and the seller confirms before the order is fulfilled.
After completing the transfer, the buyer uploads the payment screenshot on the order page. The seller verifies and confirms the order, and the system automatically updates the status. The full process is recorded to protect both parties.
Go to Settings in the App and complete the payment setup. You can enable Stripe online payment, manual payment, or both. If you list products before completing this step, buyers will not be able to pay.
Privacy & Security
No. Your contacts, CRM records, notes, tags, and client data stored in your account are accessible only to you — and, in an enterprise account, only to authorised personnel within your defined permission scope. Vibespp staff do not have general access to your CRM data. Any access by our team is strictly limited to technical support, security investigations, or legal compliance, and only where absolutely necessary. This is clearly stated in our Privacy Policy (Section 6.5).
No. Vibespp uses a role-based permission model. Owner, Admin, and Staff each have different levels of access. Permissions are enforced at the API level — not just the interface — so staff cannot access data or perform actions outside their defined scope, even through technical workarounds.
Vibespp uses a multi-layer security framework: all data in transit is encrypted via HTTPS, every API entry point requires authentication, sensitive operations undergo dual-layer verification, and role permissions are enforced at the system level. For full details, please see our Privacy Policy.
After a number of consecutive failed login attempts, your account will be automatically locked to prevent unauthorised access. You will receive instructions to verify your identity and unlock your account. If you remain locked out, contact support@vibespp.com.
No. Vibespp does not sell your personal data to third parties for their marketing purposes. Data is only shared with service providers who help operate the platform (e.g. cloud infrastructure, payment processing), and only to the extent necessary. See our Privacy Policy for full details.
Vibespp uses bank-grade identity token technology. Every access request is verified the moment it reaches the platform — unauthorised attempts are blocked at the door before they can touch any data. For sensitive operations like store management or payment settings, an additional card-level identity check is required on top of your account login, making account impersonation virtually impossible.
Vibespp enforces a strict role-based permission model — Owner, Admin, and Staff each have clearly defined boundaries. Who can view, who can edit, who can delete: all set at the system level, not just the interface. Core functions like store settings and product management are only accessible to designated managers. Even within your own team, access follows a least-privilege principle — minimising risk from mistakes or overreach.
The system automatically detects abnormal login behaviour. If brute-force attempts or repeated failed logins are detected, your account triggers a protective lock — automatically, without you needing to do anything. Login credentials also have a built-in expiry mechanism, like regularly changing your door lock — continuously shrinking the window for any potential security risk.
Vibespp uses a soft-delete policy — key records are not immediately wiped when deleted. Combined with full-chain operation logs, every action is traceable. If you need to recover accidentally deleted data, contact support@vibespp.com and our team can assist based on the situation.
Yes. All data in transit uses HTTPS encryption throughout. In addition, Vibespp separates public-facing information from sensitive business data at the infrastructure level — only authenticated channels can reach your core data. This means your information cannot be intercepted or tampered with during transmission, even on public networks.
Vibespp integrates directly with Stripe — one of the world's most trusted payment providers — so every transaction benefits from international-grade security standards. Payment results are verified not just on the front-end display, but confirmed by server-side callback checks. This eliminates common issues like duplicate charges or status mismatches, ensuring every transaction is accurate and traceable.